1. Data Controller
SEO-Invoke is a digital marketing agency based in Ciudad Real, Spain, founded and directed by Jesús Lacera Cortiñas. We are responsible for processing the personal data you provide through this website, our contact forms, the Lupin chat, or through any other direct communication channel such as email or WhatsApp. Our registered address is Calle Carlos Vázquez 7. 13001 Ciudad Real, Spain. You can contact us at any time via info@seo-invoke.com or by calling +34 926 820 619.
2. Information We Collect
We collect different types of data depending on how you interact with us. Contact data, such as your name and email, is collected when you fill out a form or write to us. If you initiate a conversation with Lupin (our virtual assistant) or contact us via WhatsApp, we may collect your phone number, WhatsApp identifier, and the content of your inquiry. We also collect technical data (IP address, browser, device) through analytical cookies, always subject to your prior consent. Usage data, such as basic interactions with the website, is collected when appropriate to improve the user experience.
3. Purposes of Processing
- To respond to inquiries and provide support, including the Lupin chat and WhatsApp, and to coordinate calls or meetings if you request them.
- To provide and manage the contracted services.
- To improve the user experience and website performance.
- To send communications related to your request and, only with your consent, other commercial communications.
- For legal compliance, fraud prevention, and service security.
- Basic automatic classification for inquiry prioritization, with no legal effects, always with human review available.
4. Legal Basis
We process your data on the following legal bases: execution of pre-contractual measures and management of requests at the request of the data subject; express consent when requested (e.g., accepting the checkbox before sending a message through the chat); compliance with legal obligations; and legitimate interest in the security of the service, where applicable.
5. Cookies and Tracking
We use strictly necessary technical cookies for the operation of the site, and Google Analytics 4 (GA4) analytical cookies to measure usage and improve performance. Analytical cookies are only installed when you accept their use through the consent banner. You can manage or withdraw your consent at any time from the cookie banner or your browser settings. For more information, please consult our Cookie Policy.
6. Your Rights
You have the right to access, rectify, delete, restrict processing, object to processing, and request the portability of your personal data, under the terms provided by the General Data Protection Regulation (GDPR). To exercise any of these rights, write to us at info@seo-invoke.com indicating your request and attaching a copy of your identity document. You can also file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.
7. Data Retention
We retain your personal data for the time necessary for the purposes indicated, to manage your request, and for the periods required by legal obligations or to address potential claims. Once these periods are met, your data will be securely deleted.
8. Security
We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include access control, encryption where applicable, and security protocols in our systems and servers.
9. Providers and Data Processors
We may use service providers for hosting, email, web analytics, messaging (WhatsApp/Meta), automation, and storage to operate our services. These providers act as data processors under specific contracts and for purposes limited to the provision of the service.
10. Minors
Our services are not directed at minors under 14 years of age. If we detect that data from a minor has been collected without the consent of their parents or guardians, we will proceed to delete it immediately.
11. International Transfers
When applicable, we apply the appropriate safeguards provided by European regulations for data transfers outside the European Economic Area, including standard contractual clauses approved by the European Commission.
12. Contact
If you have any questions about this privacy policy or the processing of your personal data, you can contact us at:
- Company: SEO-Invoke
- Owner: Jesús Lacera Cortiñas
- Address: Calle Carlos Vázquez 7. 13001 Ciudad Real, Spain
- Email: info@seo-invoke.com
- Phone: +34 926 820 619
For complete information on cookies, terms of use, and legal notice, please visit our legal information page.
